Empowering Practitioners, Enhancing Client Experience
At Massage Warehouse, we are dedicated to providing high-quality massage supplies, equipment, and products to meet the needs of massage therapists, estheticians, and spas around the world. Our mission is to deliver exceptional value, unbeatable prices, and unparalleled customer service to help our customers succeed in their practice.
Our History
Since 1996, Massage Warehouse has been a leading supplier of massage therapy and spa products. We have built a reputation for providing exceptional quality, competitive pricing, and outstanding customer service. Our team of experts has extensive knowledge of the products we offer, ensuring that our customers find the right product to meet their specific needs.
Our Product Range
We offer an extensive range of products, including massage oils, creams, and lotions; massage tables, chairs, and equipment; aromatherapy products; spa and salon supplies; waxing and esthetic supplies; and more. Our products are carefully selected to meet the highest standards of quality and performance. We are proud to partner with leading brands such as Biotone, EarthLite, and TheraPro to bring our customers the best products available.
Our Commitment to Quality and Value
At Massage Warehouse, we are committed to delivering exceptional value to our customers. We believe that high-quality products, combined with excellent customer service, are essential to the success of our customers. Our price match guarantee ensures that our customers receive the best possible prices for the products they need.
Unparalleled Knowledge and Experience
Our team of experts has extensive knowledge of the products we offer, ensuring that our customers find the right product to meet their specific needs. We value our relationships with professional associations such as AMTA, ABMP, and DSA, and we are dedicated to supporting the growth and development of the massage and spa industries.
Why Choose Massage Warehouse?
- Unbeatable prices and unparalleled value
- Unmatched knowledge and experience in the industry
- Unparalleled product selection from leading brands
- Price match guarantee
- Safe and secure online shopping
- Over 2,000,000 satisfied customers since 1996
Testimonials
- "A big thank you to the great people at Massage Warehouse. I can't imagine being more satisfied and pleased with their 5-star customer service, knowledge, product selection, prices, and shipping."
- "We started using these sheets over a year ago, and they were the best investment we have ever made. We do over 200 massage/week. These sheets are not only soft and attractive, they are durable and virtually wrinkle-free."
Resources
Explore our free instructions and step-by-step massage treatment guides for popular massage topics. We also provide educational resources and conference information for massage therapists and estheticians.
Poor Customer Experience and Shipping Issues
The majority of reviewers experienced poor customer service, long shipping times, and issues with backorders. Many reported being charged for products that were not in stock, only to be told that the items were on backorder or unavailable. Some reviewers had to wait for weeks or even months for their orders to arrive, while others never received their orders at all.
Product Quality Issues
Some reviewers experienced problems with the quality of the products they received, such as cracked essential oils, broken towel warmers, and poor packaging. One reviewer reported receiving an email confirmation for an order they did not place, and another reviewer received two shipping confirmations with different order numbers.
Lack of Communication and Unhelpful Customer Service
Many reviewers were frustrated with the lack of communication from the company, including unreturned emails and calls, and unhelpful customer service representatives. Some reviewers reported being told to resend pictures or information multiple times, only to be ignored or told that the person handling their case was no longer available.
Positive Experience
On the other hand, one reviewer had a positive experience with the company, reporting timely shipping and prompt resolution of an issue with their order.
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